Contact BetKaza Support: Chat, Email & Help

We offer two channels. Live chat is the quickest route and is typically staffed around the clock, so it suits anything time-sensitive, such as a pending deposit, a login problem or a question about an active bonus. Email at [email protected] is better for detailed matters, anything involving documents or screenshots, or issues you would like a written record of. We do not list a phone line, so please be wary of anyone claiming to call you on our behalf. If in doubt, contact us through the channels on this page.

A well-prepared message gets you an answer sooner. Please give us your username and the email address registered on your account, then describe what happened in plain terms: what you tried, what you expected and what you saw instead. Add the date and approximate time, plus the game name or round reference if it concerns gameplay. For payment queries, include the transaction ID, amount and method used. Screenshots are extremely useful, particularly of error messages. Never send your full card number, password or security codes; we will never ask for them.

Live chat connects you with an adviser while you wait, so most simple questions are settled in a single conversation. Emails are handled in the order they arrive, and we aim to reply as promptly as we can, though complex cases that need checks with our payments or security colleagues can take longer. If your matter needs further review, we will tell you what we are doing and roughly when to expect an update, rather than leaving you guessing. Replying to an existing thread keeps your history together and speeds things up.

As a UK Gambling Commission licensed operator, we must confirm the identity and age of every customer. After you register, you will be asked to verify your email and complete identity checks, which usually means supplying a photo ID and sometimes proof of address. If a document is rejected, ask us why and we will explain what is needed. We can also help with login difficulties, updating personal details, and closing or pausing your account. For your security, we may ask a few questions before changing anything.

We support Visa, Mastercard, PayPal, Apple Pay, Skrill, Neteller, Paysafecard and Open Banking, all in GBP. Deposits generally start from £10. Withdrawals are normally approved before they are sent, after which e-wallets typically arrive within 24 hours, while cards and bank transfers can take one to five business days. If a payment looks late, contact us with the transaction ID and method so we can trace it. Remember that withdrawals may be held until your verification is complete, and that limits differ by method.

If something has gone wrong, tell us first. Write to [email protected] or use live chat, explain the problem and say that you wish to make a complaint. We will investigate fairly and give you a clear response. If you remain dissatisfied after our review, you can take the matter to an independent alternative dispute resolution service, and you may also raise concerns with the UK Gambling Commission, our regulator. We would always rather resolve things directly, but you are fully entitled to escalate.

Gambling should stay enjoyable, and you stay in control. You can contact us at any time to set or lower deposit limits, request a cooling-off break or ask for self-exclusion. We take part in GamStop, so you can also exclude yourself across all participating UK operators. Reality checks are available to track your time on site. If you are worried about your own play or someone else's, please speak to us or to a free support organisation. Play only with money you can afford to lose. 18+ only.