BetKaza Privacy Policy 2026 | How We Use Your Data

When you open an account and play with us, we gather several kinds of information. Details you give us directly include your name, date of birth, address, email address, phone number and password. To meet verification rules, we also collect identity documents, proof of address and, where needed, evidence of how you fund your play. As you use your account, we record transaction data in GBP, such as deposits, withdrawals, bets and bonus activity. Our systems also capture technical data, including your device type, browser, IP address and the pages you visit. If you contact our support team, we keep a record of that conversation.

We use your data to run your account and provide a safe, fair service. That includes confirming that you are 18 or over, processing payments and withdrawals, administering bonus offers, and responding when you ask for help. We also use information to protect players and the platform: spotting fraud, preventing money laundering, detecting duplicate or underage accounts, and supporting our responsible gambling tools such as deposit limits and reality checks. Where you have agreed to hear from us, we may send updates about promotions. You can switch off marketing at any time without affecting your access to your account.

UK data protection law requires us to have a valid reason for using your information. In most cases we rely on the need to perform our contract with you, since we cannot run your account or pay out winnings without certain details. We also rely on legal obligations, because as a UK Gambling Commission licensee we must carry out identity checks, monitor for problem gambling and keep specific records. Some activities rest on our legitimate interests, such as securing our platform and improving our service, always weighed against your rights. Marketing messages and non-essential cookies depend on your consent, which you may withdraw whenever you wish.

We do not sell your personal information. We share it only where there is a genuine need. Trusted service providers help us with payment processing, identity and age verification, fraud prevention, customer support tools and secure hosting, and they may act only on our instructions. We may disclose information to the UK Gambling Commission, law enforcement or other public authorities when the law requires it, or to participate in GamStop and similar safer-gambling schemes. If our business were ever restructured or transferred, your data could pass to the new owner under equivalent protections. Where data leaves the UK, we use recognised safeguards to keep it protected.

We hold personal information only for as long as we genuinely need it. While your account is open, we keep the details required to operate it. After closure, we retain certain records for the periods that gambling, anti-money-laundering, tax and accounting rules demand, which can run for several years. Identity documents collected during verification are stored securely for that same regulatory period. Support conversations and technical logs are kept for shorter windows. Once a retention period ends, we delete the information or anonymise it so that it can no longer identify you.

You control more of your information than you might think. You may ask for a copy of the personal data we hold about you, request corrections to anything inaccurate, and in some circumstances ask us to erase it. You can also object to or restrict certain uses, ask for your data in a portable format, and withdraw consent for marketing whenever you choose. Some requests may be limited where we are legally required to keep records, and we will explain if that applies. If you are unhappy with how we have handled your data, you may complain to the Information Commissioner's Office.

Protecting your information is central to how we operate. We use SSL encryption to safeguard data moving between your device and our servers, and we restrict internal access so that only staff who need your details can see them. Our KYC process helps ensure that accounts belong to genuine, verified adults. We review our security measures regularly and train our team on handling personal data. No online service can promise absolute protection, so we encourage you to choose a strong, unique password, keep it private and tell us promptly if you suspect anything unusual on your account.

We use cookies and similar technologies to keep the site working, remember your preferences, understand how pages are used and, with your consent, support marketing. Essential cookies are needed for features such as logging in and staying secure, while analytics and advertising cookies are optional. You can manage your choices through our cookie settings and through your browser at any time. For a full breakdown of the cookies we use, what each one does and how to change your selections, please see our separate cookie policy.

If you would like to use any of your rights, ask a question about this policy or raise a concern, please get in touch through our support channels and mark your message for the attention of our Data Protection Officer. We may need to confirm your identity before acting on a request, to make sure your information goes only to you. We aim to respond promptly and within the timeframes set by UK law. If you are not satisfied with our answer, you can escalate the matter to the Information Commissioner's Office.

We may update this privacy policy from time to time to reflect changes in our services, our practices or the law. When we make a significant change, we will let you know through your account or by email, and the updated version will show the date it took effect. We encourage you to review this page periodically so you stay informed about how we look after your data. Gambling should always be enjoyable and kept within your means. If it ever stops being fun, our responsible gambling tools and GamStop self-exclusion are there to help.